English for Customer Service & Hospitality

This course is specifically designed for professionals working in the hospitality, restaurant, and customer service industries who want to enhance their English communication skills. Whether you are a hotel receptionist, restaurant staff, customer support representative, or any professional dealing with clients, this course will equip you with the necessary language tools to excel in your role.

You will learn how to engage with customers in a polite and professional manner, handle various types of customer inquiries and complaints effectively, and ensure a smooth and pleasant experience for guests or clients. The course covers essential phrases, polite expressions, and techniques for maintaining a positive and professional attitude in different situations.

Additionally, you will develop confidence in responding to customer requests, offering assistance, making recommendations, and resolving conflicts using appropriate language and tone. By the end of the course, you will be able to provide high-quality service, build strong customer relationships, and handle challenging situations with professionalism and ease—all while communicating in clear and effective English.